Tomah Baptist Church - 1701 Hollister Ave. Tomah, WI 54660 608.372.2071, info@tomahbaptistchurch.com, sharing, caring teaching
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Frequently Asked Questions

  • Can I download an mp3 or video of Pastor Tobin's message?

    • Yes, you may downloads any of Pastor Tobin's messages in mp3 format only. To order CDs or DVDs of past services and conferences, please contact the church at (608) 372-2071. You can also visit our Sermons Page, a service that will allow you to listen all of the sermons preached from the pulpit of Tomah Baptist Church in mp3 format.

  • Can I watch a church service or conference I missed?
    • Yes, however, there may be some time between the last service you might have missed and the time it is uploaded to our site, depending on our technical staff. Video may not always be available, but audio should be available for the current year. Simply visit our Sermons Page and download, watch or listen to streaming video/audio. If you would prefer to order CDs or DVDs of a service you missed, you can contact the church at (608) 372-2071.

Downloading

Problems

If you are experiencing one of the following problems, use this article to rectify your issue:

  • Adobe Reader fails to load or open the file or returns an error.
  • Nothing shows up.
  • Nothing happens when selecting "open" in the open/save dialog in your Internet browser.
  • Open/save dialog keeps popping up when clicking "open."

Resolution

  1. Install the proper software.
    1. You must download and install the latest version of Adobe Reader if you do not have it installed already to view the following: weekly bulletin, prayer sheet, Bible study notes, or our newsletter, The Chronicle.
      Note: Adobe Reader is compatible with both PCs and Macs.
  2. Download and save the file you want to view.
    1. Click the link of the file you want to view. (For example: Download Newsletter)
      Note: PDFs are distinguished by the PDF icon.
    2. When the open/save dialog for the file pops up, select "Save" and save the file onto your computer. (click here if you're not sure how to save the file to your computer or disc.)
  3. Open and view the file.
    1. Open the file you downloaded. If Adobe Reader was properly installed, it should load right away.

Live Streaming (Listen)

Problems

If you are experiencing one of the following problems, use this article to rectify your issue:

  • You hear nothing.
  • Nothing plays.
  • Nothing happens when selecting "open" in the open/save dialog in your Internet browser.
  • Open/save dialog keeps popping up when clicking "open."
  • Program opens that does not play the file or gives me an error.

Resolution

  1. Check the times of our services.
    1. Make sure you tune in during a scheduled church service or event by checking our Schedule of Services.
      Note: All listed times are in Central Standard Time (CST).
    2. Live streaming is provided for all of our regular church services and many of our special services and events.
    3. You will hear nothing if you try to listen when there is no church service or event.
  2. Install the proper and latest software.
    1. We recommend you download and install iTunes by Apple if you do not already have it installed.
      Note: iTunes is compatible with PCs and Macs.
    2. You do not have to use iTunes, but choosing not to may cause the following instructions to differ. Some other programs you can use are Winamp and RealPlayer.
    3. Save the file on your computer to whatever folder you want to store it in (i.e. Desktop). (click here if you're not sure how to save the file to your computer or disc.)
      Note: Remember where you saved the file.
    4. Locate and double click the file you just added.

Other Notes

If you get an error or the file continually buffers, loads, etc., there is a chance that our live streaming may be down. In this instance please contact our webmaster through e-mail so we can fix the problem immediately.

 

Other Notes

If you get an error saying that the file doesn't exist, please contact our webmaster through e-mail so we can fix the problem immediately. (Please include the error you receive so we can better assist you).

Live Streaming (Watch)

Problems

If you are experiencing one of the following problems, use this article to rectify your issue:

  • Screen is blank.
  • Video won't stop loading/buffering.
  • Video or audio keeps skipping.

Resolution

  1. Check the times of our services.
    1. Make sure you tune in during a scheduled church service or event by checking our Schedule of Services.
      Note: All listed times are in Central Standard Time (CST).
    2. Live streaming is provided for all of our regular church services, and many of our special services and events.
    3. You will see nothing if you try to watch when there is no church service or event.
  2. Check your Internet connection speed.
    1. Watching the live streaming will only run optimally on high-speed Internet connections (cable, DSL, or faster). Note: Please check with your Internet provider if you are unsure of your connection.
    2. If you are on a dial-up or ISDN connection, we recommend you listen rather than watch the live streaming.
  3. Install the proper and latest software.
    1. If you have not already run the system check, please check below for a possible solution and follow the corresponding directions.
    2. PC Users: You must have Windows Media Player installed (preferably the latest version, 11). If you are running a browser other than Internet Explorer (for example: Firefox), please download and install the Windows Media Player plugin. You can also download WinAmp for free to listen to audio files.

      Mac Users: Please download and install Flip4Mac.
  4. Make sure Javascript is enabled on your browser.

Other Notes

If you see video but cannot hear audio, more than likely it is a problem on your end. Please check your speaker connections and volume settings–your volume may be set on mute.

Videos

Problems

If you are experiencing one of the following problems, use this article to rectify your issue:

  • Screen is blank.
  • Video doesn't stop loading.
  • Video stops before it finishes.
  • Video skips when playing or keeps stopping and playing.

Resolution

  1. Install the proper and latest software.
    1. If you have not already run the system check, please see if the directions below will help.
    2. You must have the the latest version of Adobe Flash Player installed.
      Note: Adobe Flash Player is compatible with both PCs and Macs.
  2. Allow the video to buffer and load before playing.
    1. Depending on your Internet connection, you may have to wait until some of the video downloads before you can play it without the video constantly stopping and playing.
      Note: If you are on a dial-up or ISDN connection, your download speed may be slower than the playing speed; therefore, the video will stop once it has played up to what your computer has downloaded and continue when more of it has been downloaded. On slower connections the best thing to do would be to wait until the video has been downloaded in its entirely before watching it.

 

Other Notes

If you see video but cannot hear audio, more than likely it is a problem on your end. Please check your speaker connections and volume settings -- your volume may be set on mute.

Saving the File Onto Your Computer or Disc

If you would rather download the messages and save them on your computer for later listening, to transfer them to an MP3 player, or to burn an audio cd of the message, then *RIGHT CLICK* on the title and select "save target as" (in Internet Explorer) or "save link as" (in Firefox) or a similar command in whatever browser you are using. This should begin the process which will enable you to save the file to your own computer. Please see Notice and Disclaimers/ Fair Use Notice

Notice and Disclaimers / Fair Use Notice

1. Unless otherwise noted, all materials contained in this Site are copyrighted and may not be used except as provided in these terms and conditions or in the copyright notice (documents and software) or other proprietary notice provided with the relevant materials.

2. The recordings of the sermons contained in this Site are the intellectual property of the copyright holder. The copyright holder is listed as the speaker of the material.

3. The recordings of public performances contained in this Site are the intellectual property of the copyright holder. The copyright holder is listed as the performer of the material. Other copyrights may also apply to the lyrics and music.

4. The materials contained in this Site may be downloaded or copied provided that ALL copies retain the copyright and any other proprietary notices contained on the materials. No material may be modified, edited or taken out of context such that its use creates a false or misleading statement or impression as to the positions, statements or actions of Tomah Baptist Church.

5. The name and trademarks of copyright holders may NOT be used in advertising or publicity pertaining to the Web site, its content, specifications, or software without specific, prior written permission from the copyright holder. Title to copyright in Web site documents will at all times remain with the copyright holders.

6. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution, or to reuse any copyrighted component of this work in other works must be obtained from the copyright holder.

7. Consistent with this notice you are welcome to make 'fair use' of anything you find on this web site. However, if you wish to use copyrighted material from this site for purposes of your own that go beyond 'fair use', you must obtain expressed written permission from the copyright holder.

If you cannot find an answer for the question you have, please feel free to contact us through e-mail, and we will be more than happy to answer your question for you.

 


 

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